FREQUENTLY ASKED QUESTIONS
Are your products cruelty free?
Yes, our products are both cruelty free + vegan friendly.
Where are your products made?
Right here in Australia. We're Australian owned and made, and we source our ingredients from Australian manufacturers wherever we can.
Are your products safe for sensitive/eczema-prone skin?
Yes — Our products are formulated to suit all skin types, including skin prone to dryness and sensitivity, and we've had great feedback from customers with eczema who've found it gentle and soothing rather than irritating. That said, everyone's skin reacts differently, so we always recommend doing a small patch test before your first full use.
Can I use these products on my baby or young child?
Yes — our formulas are gentle enough for the whole family, including babies. For little ones, spray onto your hands or a soft cloth first and wipe it over their skin rather than spraying directly. As always, patch test first.
How much does shipping cost within Australia?
Parcel Post is a flat rate of $9.95, or choose Express Post for $14.95. Orders over $90 ship free.
Do you ship to New Zealand?
Yes — Standard shipping to NZ is $15.95, or Express for $21.95.
Do you ship anywhere else internationally?
Get in touch at orders@swimskinbody.com and we'll quote you a shipping rate.
What's your return policy?
You have 14 days from the day you receive your order to request a return. Items need to be unworn, unused and in their original packaging, and you'll need your receipt or proof of purchase.
What if my order arrives and there's something wrong with it?
Get in touch with us at orders@swimskinbody.com so we can sort it out for you.
How long does a refund take?
Once we've received and inspected your return, we'll let you know if it's approved. If it is, you'll be refunded automatically to your original payment method — just keep in mind your bank or card provider may take a little time to process it on their end.
Are your products cruelty free?
Yes, our products are both cruelty free + vegan friendly.
Where are your products made?
Right here in Australia. We're Australian owned and made, and we source our ingredients from Australian manufacturers wherever we can.
Are your products safe for sensitive/eczema-prone skin?
Yes — Our products are formulated to suit all skin types, including skin prone to dryness and sensitivity, and we've had great feedback from customers with eczema who've found it gentle and soothing rather than irritating. That said, everyone's skin reacts differently, so we always recommend doing a small patch test before your first full use.
Can I use these products on my baby or young child?
Yes — our formulas are gentle enough for the whole family, including babies. For little ones, spray onto your hands or a soft cloth first and wipe it over their skin rather than spraying directly. As always, patch test first.
How much does shipping cost within Australia?
Parcel Post is a flat rate of $9.95, or choose Express Post for $14.95. Orders over $90 ship free.
Do you ship to New Zealand?
Yes — Standard shipping to NZ is $15.95, or Express for $21.95.
Do you ship anywhere else internationally?
Get in touch at orders@swimskinbody.com and we'll quote you a shipping rate.
What's your return policy?
You have 14 days from the day you receive your order to request a return. Items need to be unworn, unused and in their original packaging, and you'll need your receipt or proof of purchase.
What if my order arrives and there's something wrong with it?
Get in touch with us at orders@swimskinbody.com so we can sort it out for you.
How long does a refund take?
Once we've received and inspected your return, we'll let you know if it's approved. If it is, you'll be refunded automatically to your original payment method — just keep in mind your bank or card provider may take a little time to process it on their end.